Shipping Policy

Shipping Information

At Petnooks, we’re committed to delivering thoughtfully selected products that your furry companion will love.

To offer unique designs at great value, some of our products are shipped directly from our trusted fulfilment partners.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed and dispatched, you’ll receive a confirmation email with tracking information (where available).

Estimated Delivery Times

Australia

Estimated delivery is typically 7–20 business days depending on your location and the product ordered.

While many orders arrive sooner, occasional delays may occur due to customs processing, courier demand, public holidays or other factors outside our control.

Order Tracking

Tracking details will be emailed once your order has been dispatched.

Please allow a few days for tracking information to update after shipment.

Multiple Items

If you’ve ordered more than one item, your products may arrive in separate packages and at different times.

This helps us get your order to you as efficiently as possible.

Delivery Delays

Although we work closely with our shipping partners, delivery estimates are not guaranteed.

Unexpected delays can occasionally occur due to:

- High shipping volumes
- Customs inspections
- Severe weather
- Public holidays
- Courier network delays

We appreciate your patience and understanding should this occur.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

Petnooks cannot be held responsible for delays or additional shipping costs resulting from incorrect addresses supplied during checkout.

Need Help?

If you have any questions regarding your order, please contact us at:

info@petnooks.com.au

We aim to respond within 24–48 business hours.