Return Policy

Returns & Refund Policy

Effective Date: 8 July 2026

At Petnooks, we take pride in providing carefully selected products designed to bring comfort to your furry companions. Please read our Returns & Refund Policy before making a purchase.

Change of Mind

We do not accept returns, exchanges or refunds for:

- Change of mind
- Incorrect product selection
- Incorrect sizing chosen by the customer
- Delays within the estimated delivery timeframe
- Minor colour variations caused by different screen displays
- Minor manufacturing variations that do not affect the product’s intended use

Please review product descriptions, dimensions and images carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

To help us assess your claim, please provide:

- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging

Where appropriate, we will provide a replacement, refund or other remedy in accordance with Australian Consumer Law.

Return Conditions

If a return is approved, the item must:

* Be unused and in its original condition.
* Include all original packaging and accessories.
* Be securely packaged for return transit.

Items returned without prior approval may not be accepted.

Refund Processing

Where a refund is approved, it will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Cancellations

Orders are processed promptly after being placed.

For this reason, we cannot guarantee that orders can be cancelled or modified once submitted.

Refused Deliveries

If an order is refused or returned due to an incorrect shipping address provided by the customer or failure to collect the parcel, any shipping costs incurred may be deducted from any refund where permitted by law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us

For any questions regarding your order, please contact us at:

info@petnooks.com.au

We aim to respond within 24–48 business hours.